All reservations must be requested in writing through our email firstname.lastname@example.org or through the contact form on the site.
All confirmations, itinerary changes, and communication of important information will be done through our official email.
To finalize a reservation we require a payment of 30% of the total price of the service.
This payment can be done as a deposit into our local bank account (in Chilean Pesos) or through PayPal.
All bank charges that may incur from the transaction will be covered by the traveler.
If the payment is done through PayPal, the charge will be in American Dollars, using the exchange rate we provide based on the exchange value of the day. An extra 5% will be charged to cover PayPal’s commission charge.
The remaining 70% of the service has to be paid up to 24 hours before the beginning of the service, in cash or following the same conditions as the reservation payment.
Services are only confirmed once we receive confirmation of the payment and send you a confirmation in return. No services can be considered as confirmed until this is done
Only cancellations requested up to 7 days before the beginning of the service will receive a refund.
The prices referenced in the site are subject to change and need to be confirmed when the reservation is made.
The prices given on the site consider that activities begin and end in a lodging within Puerto Varas. If you are staying outside Puerto Varas, extra charges may be added to the service.
Zarapitos Trail is not responsible for damages or extra charges that result from events outside of our control (i.e. natural disasters, war, epidemics, strikes, governmental restrictions or any other unforeseeable circumstance).
Zarapitos Trail insurance coverage is in conformance with Chilean law, for both transport and tourism. We do still recommend that you hire special travel insurance in your country of origin. Zarapitos Trail is not liable for any extra expense or problem that is not covered under our insurance clauses.
Privileged Private Information
When you reserve one or more of our services we will request some private information from you (full name, date of birth, passport number and nationality). This information is considered confidential and we only give it to providers or agencies that require to have it in order to make the service possible (i.e. insurance company, guide in charge of service, etc).
Zarapitos Trails in not responsible if this information is obtained from us by illegal means (i.e. robbery of the passenger manifesto, email hack, etc). And takes no responsibility for expenses or problems resulting from these events.
Policy on Children
Minors under 2 years of age do not pay.
The presence and quantity of minor must be revealed during the reservation request so that we can plan accordingly (for example provide booster seats and car chairs according to current Chilean law).
All minors under 14 years of age must be accompanied by a responsible adult.
Acknowledgement of these Conditions
By paying the reservation fee and confirming a service, you are confirming that you are aware and understand these terms and conditions.